Policy Update: Support Ticket Submission

Effective Date: 01/01/2025

Due to an increase in spam and phishing attempts targeting our support system, 8Dweb has updated its support policy. Effective immediately, only registered users will be permitted to submit tickets through our system.

This measure ensures a secure and efficient support experience for all customers.

How to Add Additional Users in WHMCS Client Area

Follow these steps to add additional users to the client area in WHMCS 8 from the client side:

1. Log in to the Client Area

  • Visit the 8Dweb Portal.
  • Log in using the primary client's email address and password.

2. Navigate to "User Management"

  • In the client area dashboard, locate and click on the "Hello, [Your Name]" dropdown in the top-right corner.
  • Select "User Management" from the dropdown menu.
    • If "User Management" is not visible, it may be disabled by the administrator, or your account permissions do not allow adding users.

3. Add a New User

  • In the "User Management" page, click the "Invite New User" button.
  • Fill out the form:
    • Email Address: Enter the email address of the user you want to invite.
    • Permissions: Select the appropriate permissions for the new user:
      • View & Pay Invoices: Grants access to view and pay invoices.
      • Manage Services: Grants access to manage products/services.
      • Open & Manage Tickets: Grants access to submit and manage support tickets.
      • Manage Contacts: Grants access to update contact information.
  • Once all required fields are complete, click the "Send Invite" button.

4. The New User’s Steps

  • The invited user will receive an email invitation with a link to accept the invite.
  • They need to:
    • Click the invitation link.
    • Set up a password for their WHMCS user account.
    • Log in to the client area using their email and new password.

5. Manage Existing Users

  • From the "User Management" page, you can view all existing users.
  • To edit or remove a user:
    • Click on the pencil icon next to the user to modify permissions.
    • Use the trash icon to remove the user.


Çərşənbə axşamı, Dekabr 31, 2024

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