URGENT IAD4 Data Center Power Event

08-22-2019 @ 10:30AM  UPDATE: 8Dweb has been informed that our IAD4 data center has returned to N+1 Cooling. This completes the repairs to the data center. Below is an update from the facility managers: Dear Valued Customer,  The redundant dry cooler pump motor was installed successfully and the data center has regained back the cooling ... Read More »

15th Aug 2019
8Dweb Main Phone Line Issues

Calls to the Toll-free and local 8Dweb numbers are not being properly routed to desktop and cell phones. Please open a ticket to noc@8dweb.com for more immediate service. You can leave a voicemail, but the Ticket System will be a better option during this issue.

2nd Oct 2018
SSL Certificate Issues on Gopost.biz Causing Connection Problems

We have identified an issue with Let's Encrypt on our Gopost.biz server. Our team will be working to resolve the problem. This affects IMAP and SMTP connectivity from all Android and IOS devices, and also Outlook.  Please use webmail - https://gopost.biz while our team works to resolve this problem.

13th May 2018
Portal Interface Issues

8Dweb experienced several portal interface issues yesterday (4/10/2018)

  • Domain Searches failing - fixed
  • Interface not loading properly (text only) - fixed

These glitches were due to an inconsitent roll-out of updates to our portal system.

Please report any issues with the customer portal to noc@8dweb.com

11th Apr 2018

The CP2.cmsdefender Server began showing some odd reliability issues Thursday and Friday during peak hours.We have determined the problem and are making an EMERGENCY migration of all sites on CP2 (IP to our newer Plesk Hosting Server - plesk15.cmsdefender.com.This migration was originally planned for mid-April, but will be ... Read More »

16th Mar 2018
IMPACT of #Meltdown and #Spectre CPU Flaws on 8Dweb Systems

8Dweb was informed of the so-called Meltdown and Spectre CPU flaws on January 2, 2018. Updates appended at END of this NoticeSome of the larger cloud service providers such as Google, AWS and Microsoft were notified of these flaws as early as August-September of 2017.Our teams are working hard to identify the best approach to updating our Core, ... Read More »

9th Jan 2018
8Dweb End of Year Feature & Installation Lock

A Blessed Christmas and a Happy New Year! Each Year, we at 8Dweb, try to take as much time with family as possible during the Christmas and New Year season. This year, an additional celebration is in order as the eldest son of our owner will be married on December 23rd.We are announcing our Annual Lockdown for New Features, Software Upgrades ... Read More »

13th Dec 2017
IOS11 and Windows Server 2016 EAS (Exchange Active Sync) Problem

Original from Smartertools Team: Apple has announced that iOS 11 will be released to the public on Tuesday, September 19th. Normally, this is a wonderful occasion because companies such as Apple provide fixes and features that make our lives better! Unfortunatly, iOS 11 is going to introduce issues for a lot of customers running Windows ... Read More »

14th Sep 2017
RFO CP1 DNS Zones on 08-14-2017

On 08-14-2017 8Dweb suffered a technical glitch in one of our automated systems that handles DNS zone updates.This casued a cascade failure of approximately 70 DNS zones which were blown off the internet between 11:15 and 11:35am.A secondary fault in database backups of the DNS zones was discovered thereafter.All DNS zones were rebuilt by 1pm, ... Read More »

15th Aug 2017
RFO IAD3 on 6-26-2017

 REPORT FROM DATA CENTER TECHNICIANS   At approximately 8:15am, our Network Operations Center was alerted that many customer services at our IAD3 (Reston, VA) Internet Data Center were in an error state. Escalations and peer outreach was made and by 8:20am, Senior Network Architects, and Executive Management were engaged ... Read More »

29th Jun 2017